Ideation Solutions’ infrastructure engineering expertise includes 24×7 support for the IT infrastructure,  Continuity of Operations Planning (COOP), enterprise storage architecture, records management, eDiscovery / ESI processing, and business process re-engineering.  We deliver enterprise capacity planning, operational monitoring, and configuration management for the Architect of the Capitol’s and the Census Bureau’s data centers – and we maintain availability of over 99.99%.

Ideation Solutions’ Information Technology Service Management/Customer Service Center Support services are based on the Information Technology Infrastructure Library (ITIL) framework and Help Desk Institute (HDI) best practices.  We provide fully qualified, experienced, and friendly customer service analysts knowledgeable in your systems, tools, and procedures.  We provide highly skilled experts with BMC Remedy and ServiceNow.  We consistently maintain better than 98% Customer Satisfaction metrics and meet or exceed all of our SLAs at our Tiers 1 – 3 Service Desks for the Patent and Trademark Office, Social Security Administration, Architect of the Capital, Census Bureau, and Fortune 50 firms.

Ideation Solutions manages the cybersecurity operations for numerous government and Fortune 50 firms. We deliver design, trend analysis, fault detection and isolation, configuration, account management, performance, and monitoring as well as regular reviews, tests, and audits to ensure the confidentiality, integrity, and availability of our information assets.  Ideation Solutions ensures compliance with FISMA requirements, NIST guidelines, OMB guidance, and other statutes, regulations, and procedures. We specialize in cyber insurance, Security Operations Center (SOC) / Network Operations Center (NOC) management, threat and vulnerability identification and remediation, security assessments, forensics, and security governance and compliance services. We also coordinate Assessment and Authorization (A&A) processes, and deliver infrastructure engineering and desktop and server administration.  We design and build Physical Access Control systems for the Department of Homeland Security, the General Service Administration, and the Washington Metro Area Transit Authority, where we were recognized as a rising star.

Ideation Solutions has extensive experience delivering technical services and application development in multiple environments from Agile and Kanban to traditional Waterfall. We provide full application life cycle support – development through sustaining engineering. Our expertise includes the development and maintenance of web and mobile applications (Android, iOS, Windows, etc.), integration and hosting of applications, implementation and maintenance of databases, installation and integration of networking technologies, COTS integration, and custom development via emerging technologies. For Census, Ideation Solutions provided Big Data analytics supporting the cost-effective acquisition, configuration, maintenance, operation, and decommissioning of six enterprise data centers. Our innovative technology solutions resulted in accurate census results and cost reductions averaging 18.3% during the 2010 census. For Census, Ideation Solutions provided Big Data analytics supporting the cost-effective acquisition, configuration, maintenance, operation, and decommissioning of six enterprise data centers. Our innovative technology solutions resulted in accurate census results and cost reductions averaging 18.3% during the 2010 census.

Through its tailored offering, CSDefend, Ideation provides a suite of managed services, addresses security challenges through cyber monitoring, remediation, physical security services, and secure hosting.

10300 Eaton Place
Suite 440
Fairfax, VA 22030

Office: 703.880.8817
Fax: 571.766.2194